To lead in the provision of innovative business solutions focused on organisational capability development.
To deliver cost-effective, smart solutions, that sustainably enhance organisational capability and that distinguish us from our competitors. We will do so by intimately understanding our clients’ needs, exceeding delivery expectations, and building long-lasting client relationships.
- Reciprocal professionalism, integrity and respect
- Passion, energy and enthusiasm serving our clients
- Dedicated to building client capability
- Lasting legacy of value creation and results
- Engagement and inclusiveness
- Reltionships based on satisfied clients
- Value-for-money to clients
As a professional advisory and business services organisation, we are called upon to address diverse client needs and to resolve business problems across a broad range of complex issues. We team up and work together with clients with the objective of enhancing their ability to create and sustain value. As such our role is often pivotal in driving initiatives forward in such a way as to improve capability, collaboration, trust, transparency, and results. In this process, our framework of ethics is driven by our core values, as well as applicable professional standards, laws and regulations and internal policies, and further supplemented by a code of conduct.
OUR OPERATING PRINCIPLES
We espouse the following operating principles as approaches to be mutually adopted when working with clients. Powerful in their simplicity, they underline the power of working with ideas, the embryonic kernels of all innovation and improvements.
- Be open to an idea even though you may initially see something wrong with it.
It is possible to identify something ostensibly ‘wrong’ with every good idea. But what we see as being ‘wrong’ may only be due to the unfamiliar which psychology translates to risk. So the approach is actually rather simple: Isolate the problem from the possibility, neutralise the negative and exploit the possibility.
- Be open to a possibility even though you might not get the credit.
Decisions should never be based on personal ego needs, as attractive as this may sometimes be. They should rather be based on other’s needs and pressures that transcend one’s own desires and potential need for recognition or reward. That is a higher level of human functioning and emotional maturity.
- Be open to an idea even though it may seem ‘impossible’.
Almost every great idea seems impossible when it is first born. Think of the Wright brothers quest for manned flight and think of the announcement by President Kennedy to embark on a project to take man to the moon and back. Both may have seem at least impossible if not insane at the time. The important issue here is whether the idea has fundamental merits which are worth pursuing.
4. Remain open to a possibility even though you may think your mind is already made up.
It is often easy to encourage others to be flexible and changeable, however, it is more challenging to expect that of oneself. However, that is exactly what is required when exploring new possibilities, new ideas, new options or alternative. It requires us to become adaptable, but more often than not, the rewards for doing so are significant.
- Be open to an idea that’s ‘contrary to the rules’.
Of course not in a legal or moral sense, but one should ask if the governing ‘rules’ could be changed to accommodate your possibility by exploring existing laws, regulations, policies and practices and even industry ‘rules’. It is worthwhile asking the following questions: Could the idea, if adopted, be of benefit to the organisation, your customers, or mankind at large?
- Be open to an idea even if at first you don’t have the resources.
All it takes to accomplish the impossible is mind-power, manpower, money-power, muscle-power and month-power. If you don’t have it, you get it. Make the commitment to do what is great, and then solve the problems. South African born Canadian-American Elon Musk is a classical example of this principle, founding PayPal, then SpaceX, and Tesla Motors.
- Be open to an idea even if it is not your way of doing things.
It’s a good human trait to learn to accommodate others and their ideas (obviously within reasonable and legal limits of course). So maybe adapting or compromising one’s style is not the worst thing one could do as one prepares to expand and stretch one’s thinking in exploring possibilities.
8. Be open to an idea even if it may create conflict.
It’s been said that every new solution has by implication potentially introduced collateral issues. So many times one may not develop new possibilities without creating problems. Every great idea is bound to have some people who don’t go along with it, for whatever reason
- Be open to an idea even if you think it might fail.
It is indeed a truism to say that there is risk in everything. Success is never certain, and failure is never final. Isolate and insulate the risk and you will most certainly still be able to proceed.
- Be open to an idea even if it’s sure to succeed.
Only successful people can help people who are failing. Only successful organisations will help to grow the economy. Only winners will survive to give food to the hungry. That’s the kind of attitude the world needs.” To substitute low achievement instead of top achievement for the sake of being humble is simply inexcusable. Striving for success must be an ultimate goal!
Adapted from Robert H Schuller’s ‘Ten Commondments of Possibility Thinking’.