Why processes typically stall - and how we fix it
- Too many or inadequate handoffs and rework: We map the flow (SIPOC/Process Map/Value Stream Map), remove waste and create standardised handover and communication protocols between stages.
- Excessive delays/wait times: We review and adjust planning/scheduling to minimise idle periods and improve coordination between steps.
- Excessive/Invisible variation: We analyze process data to identify sources (root causes) of variation and implement control measures like statistical process control.
- Standards drift: We install clear Standard Work protocols and visual controls so that gains stick.
- Bottlenecks in workflow: We establish Takt time requirements, identify and balance workload, and optimize resource utilization (Labour and Equipment Effectiveness).
- Equipment downtime: We implement total productive maintenance principles to optimize the maintenance regime and equipment availability.
- Failure to escalate issues: We implement Jidoka/Andon principles with clear escalation/communication paths with timely reporting.
- Repetitive failures or defective work in progress: We establish opportunities to implement Poka-Yoke solutions, Single-piece flow, and workstation quality checks, improving overall quality and throughput.

Three typical ways we help
1. Rapid Process Diagnostic (RPD)
- Format: 2 Week Diagnostic Sprint (1 week on-site for mapping and
measurement, 1 week for diagnostics and deliverables).
- Deliverables: SIPOC/Process Map/Value-stream map, baseline metrics, quick-
win plan, governance suggestions.
2. DMAIC Transformation Sprint (Define-Measure-Analyse-Improve-Control)
- Typically 8 - 12 weeks using Lean to simplify, and then Six Sigma analytics
where variation warrants it.
- Weekly “show the delta” reviews; milestone billing and transparent cadence.
3. Lean Governance
- Quarterly cadence; monthly KPI review; SPC checks; control plans to sustain.

Process Optimiser Approach
LEAN approach: Lighter Touch (Lower process/problem complexity):
SIX SIGMA approach: Stronger Touch (Higher process/problem complexity)
From 5S, Kanban, Heijunka, etc (LEAN) to detail Measurement System Analysis (MSA), Capability Analysis, and Design of Experiments (DoE) (SIX SIGMA)
See the full menu on the Offering page.
Results our clients typically see
Lead time (LT) CUT by 25-40 percent
First-Pass Yield (FPY) UP 10-20 points
Scrap, rework, and complaints materially down
Teams confident running the new way of working
